Customer Service Relationship Specialist - Automotive Industry

Join B-Quik Company Limited, a leading name in the automotive industry, as our next Customer Service Relationship Specialist in Tangerang Selatan, Banten. This is your opportunity to build meaningful, long-lasting relationships with our valued customers and drive our sales growth. With a focus on customer satisfaction and loyalty, you'll be at the heart of our operations, ensuring every interaction leaves a lasting positive impression.

As a Customer Service Relationship Specialist at B-Quik, you'll handle all customer inquiries, complaints, and feedback, providing exceptional service that keeps our customers coming back. You'll work closely with our sales team to understand customer needs and preferences, and develop tailored solutions that meet those needs. This role offers a dynamic and rewarding work environment, with opportunities for professional growth and development.

B-Quik is committed to fostering a diverse and inclusive workplace, where every employee's unique perspective is valued and respected. We offer competitive salaries, comprehensive benefits, and a supportive work culture that encourages innovation and collaboration.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries, complaints, and feedback promptly and professionally.
• Build and maintain strong relationships with customers, both existing and potential.
• Work closely with the sales team to understand customer needs and preferences.
• Develop and implement customer satisfaction surveys and feedback mechanisms.
• Monitor customer satisfaction metrics and provide regular reports to management.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Stay up-to-date with industry trends and best practices in customer service.
• Contribute to the development and implementation of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Fluency in English and Indonesian.
• Valid driver's license and willingness to travel for business purposes.

🛠️ Keahlian

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